Cancellation Policy Updated for COVID-19 Response
Cancellation within 48 hours will receive a full refund (minus a $15 administrative fee).
Change your reservation at any time with no fee or penalty.
Re-apply your booking to a future year. We will give you a gift certificate with a two year expiration date (example: gift certificates issued this year will expire at the end of the 2022 season).
All gift certificates purchased in this season will have a two year expiration date.
Refund requests must be submitted in writing at least 48 hours prior to the scheduled tour to qualify for a refund.
No refunds will be given on the purchase of gift certificates.
If you or a member of your household have exhibited flu-like symptoms within 14 days of your scheduled tour, please cancel your booking within the allotted timeline for a full refund or to re-schedule.
If a guest shows up to a tour having had flu-like symptoms within the past 14 days and is asked to leave the tour, no refund will be given.
Payment is due in full to secure reservations for Day/Evening Tours and 50% deposit due for multi-day tours.
All cancellations must be postmarked or emailed and received in writing. The refund rate will be based on the date we receive your written cancellation.
If you cancel an Evening/Night/Day or Educational Tour within 15 days or more, you will receive a full-refund.
14 to 5 days notice will receive a 50% refund.
4 days or less, the full amount is retained and no refunds will be issued.
All bookings that are paid by credit card and cancelled will be charged a 5% administration fee that will be deducted from the refunded amount.
Overnight Trip Cancellation Penalties:
50% Deposit Required at time of booking, plus $30 administrative fee.
Full payment is required 45 days prior to trip date.
45 or more days prior to the trip date, full-refund of all payments to participants, less $30 administrative fee.
31 to 45 days notice, 50% of trip charged to participants. plus $30 administrative fee.
15 to 30 days notice, 75% of trip charged to participants, plus $30 administrative fee.
14 days prior to trip date the full amount will be charged and no refunds will be issued.
Dragonfly Kayak Tours reserves the right to cancel or postpone any trip prior to departure for any reason whatsoever. Although rare, cancellations are generally due to wind, weather or other circumstances that are out of our control and you will always be notified. The refund of all payments received shall release Dragonfly Kayak Tours from any further liability, including expenses incurred by participants in preparing for the trip. Dragonfly Kayak Tours strongly recommends that you purchase travel insurance to offset unforeseen cancellation penalties, medical and evacuation expenses. Each Participant is required to fill out a liability release form and medical form prior to trip departure which will be provided prior to every trip.