Cancellation Policy

 
  • Payment is due in full to secure reservations for Day/Evening Tours and 50% deposit due for multi-day tours.

  • All cancellations must be postmarked or emailed and received in writing. The refund rate will be based on the date we receive your written cancellation.

  • If you cancel an Evening/Night/Day or Educational Tour within 10 days or more, you will receive a full-refund. 

  • 9 to 5 days notice will receive a 50% refund.

  • 4 days or less, the full amount is retained and no refunds will be issued.

  • If a customer arrives and has been exhibiting any COVID-19 symptoms within 14 days of the tour, they will be asked to leave and no refund will be given.

Overnight Trip Cancellation Policy: 

  • 50% Deposit Required at time of booking, plus $30 administrative fee.

  • Full payment is required 45 days prior to trip date.

  • 45 or more days prior to the trip date, full-refund of all payments to participants, less $30 administrative fee. 

  • 31 to 45 days notice, 50% of trip charged to participants. plus $30 administrative fee. 

  • 15 to 30 days notice, 75% of trip charged to participants, plus $30 administrative fee. 

  • 14 days prior to trip date the full amount will be charged and no refunds will be issued.

Happy Orcas Adventure Camp Cancellation Policy:

Payment is due at time of reservation to secure a spot in the camp. All cancellations must be postmarked or emailed and received in writing. The refund rate will be based on the date we receive your written cancellation. If you cancel within 21 days or more you will receive a full-refund. 20 to 14 days notice will receive a 50% refund.  13 days or less the full amount is retained and no refunds will be issued.

Dragonfly Kayak Tours reserves the right to cancel or postpone any trip prior to departure for any reason whatsoever. Although rare, cancellations are generally due to wind, weather or other circumstances that are out of our control and you will always be notified. The refund of all payments received shall release Dragonfly Kayak Tours from any further liability, including expenses incurred by participants in preparing for the trip. Dragonfly Kayak Tours strongly recommends that you purchase travel insurance to offset unforeseen cancellation penalties, medical and evacuation expenses. Each Participant is required to fill out a liability release form and medical form prior to trip departure which will be provided prior to every trip.

 
Book Now