Our Response to COVID-19
Your Questions, Answered
How many people are you allowing on your tours?
Our maximum number of individuals on a tour is 8. We will only be allowing individuals from the same household in a tandem boat together. At this time, we cannot accept single occupancy bookings.
Has the cancellation policy been updated?
Yes, we have updated our cancellation policy to be more flexible in these uncertain times. The new policy may be found at the top of our Cancellation Policy page.
Do I need travel insurance?
The Coronavirus has been a “known event” since January 22, 2020. This means that many travel insurance plans purchased after that date will not cover cancellations related to the virus. For insurance purchased before that date, whether it will be covered or not depends on the policy. “Cancel for Any Reason” (CFAR) insurance is the best avenue, though it may be too late as there is typically a window of time that it can be purchased. It is also important to note that even CFAR insurance does have limitations with cancellation, so you need to review that closely.
What are your procedures for sanitizing and social distancing?
We will be sanitizing all high touch surfaces on boats and paddles with a bleach solution in between each use. Life jackets, whistles and other gear will be sanitized with 60% or greater Isopropyl Alcohol.
Each guest will be assigned specific equipment to be used during the duration of the trip. Please make sure that your gear does not become mixed up with that of another guest.
Only members of the same household will be allowed to share a tandem boat. The beauty of kayaking is that we already are able to maintain social distancing guidelines while on the water. Our guides will be monitoring the groups while ashore to make sure everyone maintains a safe distance from one another.
What if someone becomes ill while on a tour or shows up with symptoms of CORONAVIRUS?
If a guest or employee have had flu-like symptoms (a fever, cough, shortness of breath, a temporary lack of sense/smell) within 14 days of the scheduled trip, they will be asked to not participate in the trip. If a guest or guide begins to exhibit symptoms while on a trip, they will be given a mask to wear and we will return to the departure point for that person or group to exit the tour. Depending on how much time is left in the tour, the rest of the group may continue for the allotted time of the tour.